Return Policy

Returns

The foundation of our business is customer service and satisfaction. We will gladly accept returns in exchange for store credit should an item not meet expectation for fit, finish or craftsmanship due to normal wear  and use.  Product abuse, neglect or change of mind is not our responsibility

Custom goods returns will be based on the level of customization and personalization or the product.  Generally, custom goods should be considered a no return item. 

Of course your satisfaction is our goal, we will consider all concerns regarding merchandise.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at calamityjanenapavalley@gmail.com and send your item to: 40 Ivy Ct Yountville California US 94599.

Shipping
To return your product, you should mail your product to: 40 Ivy Ct Yountville California US 94599

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.